Utility Billing

Utility billing is managed by the Billing & Collections Office in the Revenue Division. The City of Santa Monica bills for utilities (water, sewer, and resource recovery & recycling) every two months.

Payment Methods

Go to the Payment Methods page for more detail regarding payment options.

How to Read Your Utility Bill

Financial Assistance

Payment Extensions

You may request a payment extension or make payment arrangements by calling Customer Service at the Billing & Collections Office during business hours at 310-458-8224 extension 1.

Low Income Allowance (for Water & Sewer)

The City of Santa Monica offers low-income rates for water and sewer for qualifying families. For your convenience, you may apply for low-income rates by completing the Application for Low-income Allowance and submitting it with supporting documentation by any of the following means:

• Email to billing.collections@smgov.net
• Fax to the Billing & Collections Office at (310) 656-9175
• Mail or Walk in to:
  City of Santa Monica City Services Building | 1685 Main Street - City Hall East, Santa Monica, CA 90401

Frequently Asked Questions

Please click to access utility billing Frequently Asked Questions.

Useful Links

• Start Water Service
• Stop Water Service
• Water Conservation
• Water Resources Division (for Water & Sewer Rates, your Water Quality Report, and related information)
• Resource Recovery & Recycling Division (for Solid Waste Management Services & Rates, Street Sweeping, and related information)